What are my routing options with a 1300/1800 Number?

Routing is a term associated with the reverse charge 1300 number and 1800 number networks.

Calls made to a 1300/1800 number are routed to a destination telephone number.

The destination phone number can be to a landline, mobile or VoiP number or any phone number in the world. A 1300/1800 number will "mirror" the destination answering point. This means that if there is a fault on the answering point or if your telephone system fails (mostly Voip) then your 1300/1800 number will mirror the fault identically.

Simple 1300 / 1800 Number Routing

Calls made to a 1300/1800 number can be routed first to a primary destination number and then if the answer point is busy or unanswered, the calls can be simply routed to a second destination.

As an example, a home based business often has simple routing in place from their home phone to their mobile phone. If their home phone is busy or unanswered after 12 seconds, it simply diverts to their mobile. All calls are received regardless of whether the home phone is engaged or unanswered. This means that all calls are received and missed calls are eliminated.

Complex 1300/1800 Number Routing.

State Based Routing (8 States/Territories)

1300 / 1800 number callers to a landline can be re-directed to one of up to 8 Australian State/Territory answering points based on the State of origin of the caller and all calls from mobiles to a single answering point.

Regional / Mobile Based Routing (203 Mobile Areas)

1300 / 1800 number callers are re-directed to an answering point based on the geographic area of the caller. Each of the 203 Mobile Areas can have two answering points; one for calls from a landline and one for calls from a mobile phone. This is the only feature that allows calls from a mobile to be sent to multiple answering points.

Exchange-Based Routing (nearly 5000 Telephone Exchanges)

1300 / 1800 callers from a landline can be re-directed to one of up to 4942 Telstra Exchange answering points in the same Telstra Exchange area of origin of the caller. With this feature customers have the ability to route calls from approximately 4900 call collection areas. Note that mobile originating calls can only be routed to a single answering point.

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