Can I have mulitple 1300 numbers?

You may have as many 1300 numbers as you wish. By utilising a unique 1300 number for each advertisement, you will soon discover which advertisement is working best for you and which advertisement is a dud. That means more money in your pocket.

Are there any lock in 1300 contracts

There are no lock-in term contracts with DOW Telecom. Some Telcos try to lock you into a 12/24 month 1300 contract. If you wish to close your DOW Telecom account you simply need to give one month's calendar notice.

Are there any 1300 number set-up fees with Dow Telecom?

DOW Telecom does not charge any set-up fee. Some Telcos charge 1300 number set-up fees ranging from $19 to $100.

Does DOW Telecom offer Phonewords?

NO! Most Phonewords cost around $500 and can be purchased directly from the Federal Government website www.smartnumbers.com.au

However, DOW Telecom provide a wonderful alternative to Phonewords. We can provide"Flash Numbers".

1300/1800 Flash Numbers are dynamic easy to recall numbers that can drive customers to your business. As a preferred supplier of Flash Numbers, DOW Telecom have access to the entire Flash Numbers data base.

Click here to view the Flash 1300 Numbers data base.

 Can DOW Telecom provide me with a Free 1300 Number?

YES! DOW Telecom can supply you with a Free "Lucky Dip" 1300 number from The Australian Communications and Media Authority otherwise known as ACMA.

Once we receive your 1300 number application, DOW Telecom will then submit a request for a new 1300 number to be added to your new account.

If I choose a 1300 lucky dip number will it be mine?

You will have the right to use your new Lucky Dip 1300 number as long as your account is in good order. If your account dishonours and/or you fall behind in your payments your 1300 number may be suspended or cancelled.

How do I apply for my new FREE Lucky Dip 1300 number?

Click on the 1300 numbers New Application Form below.

Apply Now Online

Once you have completed your new 1300 number application form, simply fax it to 1800 436 983 or scan and email to info@dowtelecom.com.au

Providing that the application has been correctly completed, you will receive your new 1300 number and welcome email letter in approximately 2 - 4 hours.

Once you have tested your new 1300 number you can immediately advertise it.

I already have 1300 number/s with another provider. Can I transfer these 1300 number/s to DOW Telecom?

YES! DOW Telecom receives a considerable amount of business from word of mouth referrals. Everyday 1300 numbers are transferred to DOW Telecom from other service providers.

Will there be any interruption to my service when I transfer my 1300 number to DOW Telecom from another service provider?

NO! There will be no interruption to your service. When transferring your 1300 numbers to DOW Telecom from another provider it is a seamless transition. It will not affect your service at all and there will be no down time.

How Long will it take to set up my new 1300 number?

In around 2-4 hours from the receipt of your application form you will receive your new 1300 number with your welcome email letter. Once you have tested your new 1300 number you can immediately start advertising it. If you are transferring your 1300 number from another service provider it may take up to 6 days, depending on your current service provider.

The transfer to DOW Telecom will be seamless and there will be no down time.

Why should I join with DOW Telecom?

DOW Telecom prides itself on providing excellent customer service.

We are here to help and support our customers and to do ensure that our 1300 service assists with the growth of their business.

We offer discounted rates and an automated system to make your 1300 number easy to manage.

With DOW Telecom what you see is what you get. We openly publish our rates on our website.

Dow Telecom doesn't resell other virtual products with a huge mark up.

We send our customers straight to the source which means more money in your pocket.

You will be dealing with an Australian 1300/1800 number specialist, which will give you peace of mind as your business continues to grow.

It is in our best interests to support you with excellent customer service.

If you have any questions simply give us a call and one of our friendly team would be more than happy to help.

How do I change where my 1300 number is answered?

The phone where your 1300 number is answered is known as the Answer Point or destination number.

To change your 1300 Answer Point, simply click on the"Service" tab on the home page and complete our online "Change 1300/1800 destination form"

Your request will be processed and completed usually within two hours during business hours.

   If I am on the phone or the call goes unanswered , can my 1300 calls be transferred to another number?

YES!

Calls made to a 1300 number will be routed first to a primary destination number.

If the line is busy or unanswered after 10 - 15 seconds, calls can then be routed to a second destination number free of charge.

This is called Call Forwarding

What will it cost my customers to phone my 1300 number?

A customer will pay the cost of a local call if phoning from a landline anywhere is Australia.

If your customers phone your 1300 number from their mobile phone, they will be charged in accordance with their mobile phone plan.

These charges vary and will depend on which provider they are with.

Will my new 1300 numbers work in other states?

YES!

1300 numbers work in every State and Territory in Australia.

1300 numbers are one of the Australian reverse charge networks.

Potential customers will be encouraged to call you using your new 1300 number and more often than not potential customers will call you over your competition who use a normal landline number or mobile phone number as their point of contact.

Having a 1300 number will allow you to easily expand your target market throughout your state, to another state or even the whole of Australian.

Can my customers call my 1300 number from overseas?

DOW Telecom recommends that you advertise your local land line for your overseas customers to call. However, a customer may call you using your 1300 number if the country and the network that they are calling from supports reverse charge numbers. This will depend entirely on that countries telephone network. If the call is accepted by the overseas network the customer will be charged according to that network's fees.

Your customers can call your 1300 number/s by dialling the overseas code of that country + Australia's country code (61) + your 1300 number.

Will my 1300 number work if answered at a VOIP Service?

Calls from Voip services to your 1300 numbers will work if your Voip service is set-up to support calls from a 1300 number.

How can I pay my account?

At DOW Telecom we aim to keep your 1300 number costs as low as possible.

We do this by having a fully automated system.

As a DOW Telecom customer you have access to your FREE back office portal and FREE 1300 number reporting.

At the beginning of every month you may login to your back office and download your invoice.

You may also have your 1300 number invoice sent to you via email.

Then, on or around the 12th of the month, your nominated business account or business credit card will be direct debited.

Do I have to set up my account with direct debit?

YES! When you sign up for a 1300 number account with DOW Telecom a direct debit is essential. Having a direct debit in place assists DOW Telecom in maintaining a fully automated system. This will keep your 1300 number costs as low as possible, essentially putting more money in your pocket.

At the beginning of every month you may login to your back office and download your invoice. You may also have your 1300 number invoice sent to you via email. Then, on or around the 8th of the month, your nominated business account or business credit card will be direct debited.

How do I update my direct debit details?

Simply complete our "Credit Card Direct Debit Form"

Simply complete our "Bank Account Direct Debit Form"

Then fax your new direct debit details to our Fax Number 1300 436 983

Can I access daily reports for my 1300 number?

When you sign up for a DOW Telecom account and your application has been approved for a 1300 number, you will receive your login details to your own online back office.

You will be able to log in daily 24/7 to your account and run your 1300 number reports.

These reports are uploaded from the 1300 number network every 24 hours.

You can view unbilled calls for the current month, download current invoices and print out past invoices.

If I relocate can I keep my 1300 number?

Yes!

If you are growing your business at some time you will probably need to relocate.

DOW Telecom's seamless relocation of your 1300 number means your business calls and potential sales are not missed.

Simply send DOW Telecom an email and our customer service team will complete your request within two hours.

DOW Telecom can seamlessly change the designated answer point without any interruption to your service.

How Can a 1300 Number Help My Business?

Your advertising budget is being used to generate sales.

If you are like most businesses, you probably advertise across a variety of media including directories, magazines, radio, TV and other media.

Use a unique 1300 number for each local advertisement and you will soon discover which advertisement is working best for you, and which advertisement is giving you the best return on your advertising dollar.

You will receive your own back office and password.

This is a FREE service.

You will be able to log in daily to your account and run your 1300 number reports. These reports are uploaded from the 1300 number network every 24 hours.

Most people find it much easier to remember a 1300 number than to remember your landline number.

Potential customers are more likely to call a 1300 number, which means more potential sales.

Potential customers are also more likely to call larger corporate sized companies over a small home based business advertising a mobile number.

Having a 1300 number will portray to the public market a large corporate image.

Your customers will find your new 1300 number easy to remember.

1300 numbers can be seamlessly relocated without any interruption to your service.

If you are growing your business at some time you will probably need to relocate. DOW Telecom's seamless relocation of your 1300 number means your business calls and potential sales are not missed.

Simply send us an email and our customer service team will complete your request generally within two hours.

Having a 1300 number will allow you to easily expand your target market to another state or even the whole of Australia.

Potential customers will be encouraged to call you using your new 1300 number and more often than not, potential customers will call you over your competition who use a normal land line number as their point of contact.

DOW Telecom will support our customers and do everything within our power to help you grow your business.

Need Instant Answers?

Need Instant Answers? You can find more answers by visiting 1300 Number Frequently Asked Questions or you can speak with one of our Australian based and friendly staff on 1800 4 DOW TEL (1800 43 69 83) or you can contact us through our Contact Page.

We would sincerely welcome your enquiry.